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Refund Policy

At Southern Culture LLC (operating as Southern Culture Cuisine), we are committed to providing high-quality, sustainable, and locally sourced perishable products, including fresh produce, dairy, and meats, to our wholesale customers such as restaurants and market resellers. This Refund Policy outlines the terms under which refunds may be provided for products purchased through our website www.southernculturecuisine.com or via our wholesale services. It is a legally binding agreement between you (the customer) and Southern Culture LLC. By placing an order or using our services, you agree to this Refund Policy. If you do not agree, please do not proceed with your purchase. This policy is designed to comply with consumer protection laws, food safety regulations (including FSMA, FDA guidelines, and USDA standards), and to protect both our business and our customers. We employ rigorous protocols to ensure safe delivery and adherence to all applicable regulations, as detailed in our Shipping Policy, Food Safety and Compliance commitments, HACCP Protocol, and Recall Procedure. Eligibility for Refunds - Refunds are available under specific conditions to ensure fairness and compliance with food safety standards. Given the perishable nature of our products, we prioritize prompt handling to maintain product integrity and prevent health risks.

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  • Timeframe for Returns: You are entitled to initiate a return and request a refund within a 24-hour window from the time of delivery. Requests made after this period will not be eligible for a refund, except where required by law.

  • Conditions for Full Refund: We will provide a full refund of the merchandise cost and associated shipping charges if the return is due to:

    • Our error (e.g., incorrect product shipped, damaged packaging during transport attributable to us).

    • A defective product (e.g., spoilage or contamination verified through inspection, in line with our HACCP protocols and FDA guidelines).

  • Conditions for Partial Refund: For products that have been opened, used, or otherwise altered, we reserve the right to issue a partial refund based on the item's condition after thorough inspection. This may apply if the product does not meet our quality standards but the issue is not solely attributable to us.

  • Ineligible Items: Refunds will not be provided for:

    • Products that have been consumed or significantly altered.

    • Issues arising from improper storage or handling by the customer after delivery.

    • Returns not related to defects or errors, unless otherwise agreed in custom terms for wholesale accounts.

    • Products subject to a recall (handled separately under our Recall Procedure & Reconciliation Protocol).

 

All returns must comply with food safety regulations. We do not accept returns of potentially contaminated items without prior coordination to ensure safe transport and disposal per FSMA and FDA rules.

 

Return Process

  1. Notification: Contact us at info@southernculturellc.com or via phone within the 24-hour window to initiate a return. Provide your order details, reason for return, and evidence (e.g., photos of defects).

  2. Inspection: All returned items will undergo thorough inspection upon receipt to assess condition and eligibility. This may include temperature logs, packaging verification, and hazard analysis as per our HACCP Protocol.

  3. Refund Issuance:

    • Refunds will be processed to the original payment method (e.g., major credit cards, Cash App, Amazon Pay, Google Pay, ACH, Bitcoin, Litecoin, Ethereum, or Afterpay, as per our Payment Methods).

    • Full refunds will be issued within 7-10 business days after inspection confirms eligibility.

    • Partial refunds will be determined based on the item's condition and issued accordingly.

  4. Shipping Returns: For eligible returns, we will coordinate retrieval using sanitary vehicles to maintain compliance with FSMA's Sanitary Transportation Rule. Customers may be responsible for return shipping costs unless the return is due to our error.

 

Additional Considerations

  • Wholesale Accounts: For commercial business owners in the food & beverage or agricultural fields, refund terms may be customized in your agreement. Please request a commercial account for tailored terms of service.

  • Compliance and Safety: This policy aligns with our commitment to food safety, as outlined in our HACCP Protocol, Recall Procedure, and overall Food Safety and Compliance statements. We partner only with FSMA-compliant entities and maintain traceability for all shipments.

  • Privacy: Any personal information provided during the refund process will be handled in accordance with our Privacy Policy, ensuring data security and confidentiality.

  • Changes to Policy: We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "Effective Date." We encourage you to review it periodically.

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Effective Date: October 22, 2025 If you have questions about this Refund Policy, contact us at info@southernculturellc.com. We appreciate your trust in Southern Culture LLC.

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