Privacy Policy

Southern Culture LLC (doing business as Southern Culture Cuisine and The Frisky Biscuit)
Effective Date: November 8, 2026

Southern Culture LLC ("Southern Culture," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.southernculturellc.com (the "Site"), place an order, call us, or receive text messages from us. By using our Site or services, you agree to this Privacy Policy.

Information We Collect

• Personal information: name, email address, phone number (including mobile number), billing and shipping address, and order details. Payment card details are handled by our payment processors and are not stored by us.

• Non-personal information: IP address, browser and device type, operating system, and how you use the Site.

How We Collect Information

• Directly from you: when you fill out forms, make purchases, subscribe to our newsletter, or contact us by phone, text, or email, including calls answered by our phone assistant.

• Automatically: through cookies, log files, and similar technologies as you use the Site.

How We Use Your Information

• To process, prepare, and fulfill orders, including Frisky Biscuit pickup orders and Southern Culture Cuisine wholesale orders

• To send payment links, order confirmations, and order status updates

• To answer questions and provide customer support

• To improve the Site and our services

• To send newsletters or promotions only where you have separately opted in to receive them

• To send text messages as described in the Text Messaging (SMS) section below

• To comply with legal obligations and protect our rights

Text Messaging (SMS)

Southern Culture LLC, doing business as Southern Culture Cuisine and The Frisky Biscuit, operates a text messaging program from (276) 246-1513. If you place an order or contact us by phone and agree to receive texts, we will send messages to the mobile number you give us. These messages include order confirmations, payment links, order updates (such as confirmation and when an order is ready), and customer care replies. We send promotional or marketing texts only if you separately opt in to receive them.

• Message frequency: Message frequency varies. Transactional order texts are usually 1 to 4 messages per order.

• Cost: Message and data rates may apply.

• Opt-out: Reply STOP at any time to cancel. You will receive one message confirming you have opted out, and we will not text you again unless you opt back in.

• Help: Reply HELP, or email info@southernculturellc.com.

• Agreeing to receive texts is not a condition of any purchase.

• Carriers are not liable for delayed or undelivered messages.

• Our SMS/Text Messaging Terms are available at https://www.southernculturellc.com/terms

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only: - With service providers who help us run the Site, process payments, send messages, or fulfill orders (for example, payment processors, website hosts, and messaging providers). They may use it only to provide those services to us. - For legal reasons, when required by law or to protect our rights, property, or safety. - In a business transfer, such as a merger or sale of assets.

No sharing of mobile information: We do not share, sell, rent, or provide your mobile phone number or messaging opt-in consent data to third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in consent are not shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all information-sharing categories described in this Privacy Policy.

Cookies

We use cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings, but parts of the Site may not work properly.

Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purposes in this Policy, or longer if the law requires it.

Your Rights and Choices

• Access, update, or correct your personal information

• Request deletion of your personal information

• Unsubscribe from marketing emails using the link in any email

• Stop text messages at any time by replying STOP

To make a request, email info@southernculturellc.com.

Third-Party Links

The Site may link to websites we do not control. We are not responsible for their privacy practices.

Children's Privacy

The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children. If we learn we have, we will delete it.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated Effective Date.

Contact Us

Southern Culture LLC
1220 West Main St, Unit B
Abingdon, VA 24210
Email: info@southernculturellc.com
Texting number: (276) 246-1513