Terms and Conditions

Southern Culture LLC (doing business as Southern Culture Cuisine and The Frisky Biscuit)
Effective Date: November 8, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website www.southernculturellc.com (the "Site") operated by Southern Culture LLC, doing business as Southern Culture Cuisine and The Frisky Biscuit, as well as purchases, orders, deliveries, pickup, and other interactions with our restaurant and wholesale food distribution services. By using the Site or our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.

These Terms incorporate our Shipping Policy, Return and Exchange Policy, Food Safety and Compliance commitments, HACCP Protocol, Recall Procedure, Wholesale Inquiries guidelines, Privacy and Safety statement, and Payment Methods. Our Privacy Policy is published separately at https://www.southernculturellc.com/privacy-policy and is not restated in full in these Terms. We may update these Terms at any time. Changes will be posted on this page with an updated Effective Date.

1. Use of the Site and Services

The Site and our services are offered by Southern Culture LLC for restaurant customers of The Frisky Biscuit and for commercial wholesale customers of Southern Culture Cuisine. Wholesale accounts are intended for commercial business owners in the food and beverage or agricultural fields. You must request a commercial account for wholesale purchasing.

• You agree to use the Site and services only for lawful purposes and in compliance with all applicable federal, state, and local laws.

• We may terminate or suspend your access at any time if you violate these Terms.

2. SMS/Text Messaging Terms

Program name: Southern Culture LLC Text Messages (Southern Culture Cuisine and The Frisky Biscuit).

Program description: Southern Culture LLC texts customers who have opted in from (276) 246-1513. Messages include order confirmations, payment links, order updates (such as confirmation and ready-time notices), and customer care replies. We may also send occasional promotional or informational messages, such as price guides or reminders, only if you separately opted in to receive those messages.

How to opt in: Customers opt in by calling (276) 246-1513 and verbally agreeing when asked for consent, for example: "Can I text a payment link to this mobile number? Message and data rates may apply; reply STOP to opt out." The customer provides a mobile number and agrees. Customers may also opt in when placing an order and agreeing to receive texts about that order. Consent is logged with the call or order record, including the time and the number. Consent to receive texts is not required to make a purchase.

Message frequency: Message frequency varies. Transactional order texts are usually 1 to 4 messages per order.

Cost: Message and data rates may apply.

Opt out: Reply STOP to cancel. You will receive one confirmation message, and we will not text you again unless you opt back in.

Help: Reply HELP for help, or email info@southernculturellc.com.

Carrier liability: Carriers are not liable for delayed or undelivered messages.

Privacy: Our Privacy Policy is at https://www.southernculturellc.com/privacy-policy. We do not share, sell, rent, or provide mobile phone numbers or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes.

3. Orders and Payments

By placing an order with The Frisky Biscuit or Southern Culture Cuisine, you agree to pay the stated total, including applicable tax and any agreed delivery or service charges. Pickup orders are prepared after payment is received, unless we agree otherwise. We may send a payment link by text only if you have consented to receive texts as described above.

4. Shipping Policy

Throughout the shipping process, Southern Culture prioritizes the safe and prompt delivery of your products with care and diligence. After you place an order, you will receive a confirmation email verifying its receipt. Deliveries to restaurants are coordinated according to our daily schedule. Wholesale market resellers receive deliveries in accordance with the terms of our agreement. We follow protocols intended to protect product quality and to comply with applicable regulations and standards.

5. Return and Exchange Policy

You may initiate a return of a product within a 24-hour window for a partial or full refund. Southern Culture will refund the cost of the merchandise and associated shipping charges when the return is attributable to our error or a defective product. All returned items are inspected, and refunds are issued based on the condition of the item. For products that have been opened or used, we may provide a partial refund.

6. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at https://www.southernculturellc.com/privacy-policy to understand what information we collect, how we use it, and how we share it. That Privacy Policy is the only privacy policy for Southern Culture LLC, Southern Culture Cuisine, and The Frisky Biscuit.

We do not share, sell, rent, or provide your mobile phone number or messaging opt-in consent data to third parties or affiliates for marketing or promotional purposes.

7. Food Safety and Compliance

At Southern Culture LLC, the health and safety of our customers, partners, and community is our highest priority. As a wholesale food-service distributor specializing in sustainable and locally sourced products, we are committed to operating in compliance with applicable federal, state, and local laws and regulations, including the Food Safety Modernization Act (FSMA), FDA Current Good Manufacturing Practices (cGMPs), USDA guidelines, and the FDA Food Code. We maintain a food safety management system, including Hazard Analysis and Critical Control Points (HACCP) protocols, employee training, supplier vetting, traceability measures, and a written recall plan.

As a delivery service specializing in the transportation of perishable items, we focus on safe and efficient delivery and are committed to compliance with applicable laws and regulations, including FSMA and its Sanitary Transportation of Human Food Rule. We adhere to FDA guidelines for temperature control, vehicle sanitation, and proper loading. We hold necessary licenses and registrations and carry liability insurance. We partner with shippers, suppliers, and receivers who demonstrate compliance with FSMA and related regulations. If you have questions about our food safety protocols, please contact us at info@southernculturellc.com.

8. HACCP Protocol

Our HACCP team includes a HACCP coordinator, drivers, a food safety consultant when available, and representatives from partner suppliers and receivers. The team develops, implements, and reviews the plan annually or after changes such as new routes or vehicle types.

We transport perishable items such as fresh produce, dairy, meats, and seafood, sourced from FSMA-compliant suppliers. Products are packaged and ready for transport; no processing occurs during delivery. Products are intended for immediate use or further distribution by receivers such as restaurants and retailers.

Typical flow: (1) receive and load products from the supplier and verify temperature and packaging; (2) transport in the vehicle while maintaining temperature and preventing contamination; (3) deliver to the receiver and verify condition upon arrival. Prerequisite programs include vehicle sanitation schedules, documented driver training, supplier agreements requiring FSMA compliance, calibration of temperature monitoring devices, and a recall plan.

Hazard analysis considers biological risks such as pathogen growth from temperature abuse, chemical residues from cleaning agents or previous loads, and physical hazards from damaged packaging or vehicle debris. Critical control points are loading, transportation, and delivery. Critical limits follow FDA and FSMA guidelines, including product temperature at or below 41°F (5°C) for refrigerated items and at or below 0°F (-18°C) for frozen items, intact packaging, and maintained vehicle temperature during transit.

Monitoring includes temperature checks with calibrated thermometers at loading and delivery, visual packaging inspections, and data loggers during transit. If limits are exceeded, affected products are isolated, the supplier or receiver is notified, and unsafe loads are rejected or otherwise handled as required. Verification includes record review, equipment calibration, audits, and annual plan review. Records are kept for at least 2 years.

9. Recall Procedure and Reconciliation Protocol

The purpose of this recall plan is to enable rapid identification, notification, and removal of potentially unsafe perishable products from the supply chain if a food safety issue is identified during or related to transportation. It covers perishable items transported by Southern Culture LLC, including fresh produce, dairy, meats, and seafood.

The plan applies when a hazard is detected through HACCP monitoring, a recall is initiated by a supplier, shipper, or regulatory authority, or customer complaints or illnesses suggest a link to transported products. Recalls are classified per FDA guidelines as Class I, Class II, or Class III.

The recall team includes a Recall Coordinator (Owner/Manager), an Operations Lead, a Communication Lead, a Quality Assurance Lead, and legal or insurance contacts as needed. The team is trained annually.

If a recall is needed, the Recall Coordinator assesses the hazard and classification promptly. For Class I or Class II recalls we notify the FDA as required, including through the Reportable Food Registry when applicable. We maintain shipment logs, vehicle records, and supplier agreements so consignee lists and affected lots can be assembled quickly.

Receivers are notified to stop distribution and isolate affected product, followed by written confirmation. Shippers and suppliers are informed for coordination. If there is a public health risk, we follow FDA guidance for public notification. Isolated product may be returned in sanitary vehicles or destroyed on site when it is unsafe to move. Effectiveness checks, documentation, and a post-recall review are part of the plan. Records are kept for at least 2 years.

10. Wholesale Inquiries

We are a wholesale distribution company. If you are a commercial business owner in the food and beverage or agricultural field, we are here to serve you. Please request a commercial account at your convenience.

11. Privacy and Safety

Our customers' account privacy and the safety of our product are top priorities. We maintain account security and safety procedures intended to provide a reliable experience with our company.

12. Payment Methods

Payment terms may be arranged for your business. We accept major credit cards, Cash App, Amazon Pay, Google Pay, ACH, Bitcoin, Litecoin, Ethereum, and Afterpay, as available.

13. Limitation of Liability

To the fullest extent permitted by law, Southern Culture LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or services, including issues related to food safety, delivery, or data security.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

15. Contact Us

For questions about these Terms, contact us at:

Southern Culture LLC
1220 West Main St, Unit B
Abingdon, VA 24210
Email: info@southernculturellc.com
Texting number: (276) 246-1513